Logistics 31 cases 2/3 of LTL tracking exceptions automated LTL tracking exception handling ~70% of emailed pickup requests automated LTL pickup requests from email 97% fewer unanswered calls Inbound passenger contact center calls 98% touchless load building Load tender entry into the TMS 95% accuracy on ambiguous orders Warehouse order entry from customer emails
Quote response 8 min → 2 min Spot and multi-lane freight quoting 66% faster quote response Email freight quoting and rep activity tracking A single rep booked 50-60 loads/day Carrier sales calls and load booking 21-second average response Inbound carrier email replies and negotiation 24% of loads covered by automation Carrier email replies and vetting on posted loads
95% accuracy in automated field population Vessel report re-entry into partner platforms 2x loads per rep per day Load building, tracking and billing prep 87% of daily track & trace volume Load track and trace calls 25,000 loads tracked/month end-to-end Full-truckload track and trace Order entry 5 min → 15 seconds Order entry from emailed tenders
94% of invoices one touch or less Supplier invoice processing for AP 61% complete with one or fewer touches Supplier and carrier invoice processing 80% invoices auto-approved Carrier invoice audit and approval 94% payments auto-applied Cash application and deduction coding Days to bill 9 → 3 Freight document capture for billing
3,000+ sourcing events handled annually Sourcing events across spend categories Intake improved 96% Invoice intake, coding and PO matching
10+ live use cases Carrier tracking and ETA confirmation calls 80% invoices auto-approved Carrier invoice audit and approval 99.8% accuracy, 1,000 docs/day Inbound warehouse receiving document capture 85%+ of order workflows fully automated Email order entry through delivery notices 95% no-touch invoice approval Freight document ingestion and invoice audit
Result described without a number New-hire orientation and exit interview calls
20+ hours SME time saved per assessment Rail safety risk assessment drafting 3x imports per operator Import document processing and validation Result described without a number Customs entry document preparation
23K claims emails/month Fleet claims email intake and extraction
Banking & finance 33 cases 75% deflection rate Loan proposal status inquiries on messaging 91,400 chats resolved Crypto product FAQ chat 81% resolution Fintech app customer support ~80% automation Trader support for settlement questions 85% interaction success rate Retirement plan participant support
82% resolution rate Member service chat and auto-loan follow-up +20% meetings for active users Sales prospect research and meeting prep 10x faster eligibility checks Point-of-sale credit life insurance underwriting 96% routing accuracy Hotline call routing to experts 75% reduction in after-call work Agent assist and call note summarization
Up to -67% classification time Loan file document classification and income calculation 98% metadata extraction accuracy Paper records digitization and metadata extraction -25% client turn times Mortgage document data extraction -29% underwriter time per loan file Mortgage document indexing before underwriting $663k saved in a year Member call self-service and routing
70% faster reporting cycles Portfolio company report extraction 1,000+ invoices/month with 2 people AP invoice capture and approvals Playbook adherence 4x in three weeks Collections negotiation playbook adherence 70% automation rate AP invoice processing and supplier matching 5 days → 3 minutes Back-office and middle-office process automation
90% of requests filtered automatically Third-party vendor compliance screening for DORA
Approvals in under 5 minutes IT access approvals and employee questions 75% of routine IT requests resolved autonomously Employee IT service requests 10,000+ developer hours saved Customer data onboarding for a data product
98% metadata extraction accuracy Paper records digitization and metadata extraction 90% of requests filtered automatically Third-party vendor compliance screening for DORA 12,000 hours saved per year Merchant category code validation 95.7% accuracy on real validation KYC document verification 300k+ calls/month automated Loan confirmation, collection calls and call QA
+5% donations raised Conversational fundraiser creation
300k+ calls/month automated Loan confirmation, collection calls and call QA $12M+ annual savings Loan servicing calls and compliance QA
-90% bank statement review time Bank statement analysis for lease underwriting Nearly $2M in fraudulent loans stopped Loan document fraud detection -75% deal evaluation time Credit deal evaluation and memo review 93% cost reduction for loan origination Loan application income and fraud checks -25% client turn times Mortgage document data extraction
Insurance 32 cases 60% calls resolved without rep Inbound calls on case status and policy values -85% processing time Customer email and attachment data extraction ~75-80% automation rate Insurance contact center automation 25% of calls fully resolved Consumer line FAQs and vulnerable caller routing 100+ hours saved weekly Member plan FAQs and case status
30-40% productivity gain (target) Sales rep meeting prep and CRM updates 10x faster eligibility checks Point-of-sale credit life insurance underwriting 100+ hours saved weekly Member plan FAQs and case status 7% increase in revenue in nine months Real-time broker sales coaching 96% routing accuracy Hotline call routing to experts
Up to 80% of ACORD forms straight-through New-business submission intake and entry -85% processing time Customer email and attachment data extraction 200k+ cases/month with accelerated approval Prior authorization decisioning Policy update cycle 12 → <3 months Reimbursement policy research and drafting 80%+ claims handled by AI Medical claim form extraction and entry
97% no-touch rate Claims vendor invoice processing 90%+ no-touch Legal bill review, status checks and appeals $100,000+/day prepayment savings identified Prepayment claims editing for payment integrity 10x ROI in won disputes Payment dispute resolution Projected redeployment of 200 FTEs Invoice creation and payment reconciliation
$16M annual savings Provider contract term extraction and decisioning
45% reduction in MTTR IT incident correlation and root-cause analysis
90%+ straight-through processing Claims correspondence classification and routing Policy update cycle 12 → <3 months Reimbursement policy research and drafting €12M+ fraud stopped Real-time claims fraud detection at FNOL $16M annual savings Provider contract term extraction and decisioning 9,500+ hours saved Claim denial and compliance document processing
40% reduction in loss adjustment expenses Claims intake and adjudication from FNOL 91% eligible claims automated Motor claims decisioning 70%+ claims handled straight through Property FNOL claim setup from email -60% email handling time Claims email triage and claim matching 90% estimates without human appraisers Photo-based motor claims estimates
>75% automation; -70% effort Commercial insurance submission intake 15,000 applications analyzed in first month Submission research and risk appetite matching -50% turnaround times Cyber insurance submission analysis Up to 80% of ACORD forms straight-through New-business submission intake and entry Agent completed 25% of audit team's work Premium audit pre-assessment
Telecom 13 cases 15,000 drafted follow-ups/day Contact center call summaries and follow-ups 1.5M interactions/year handled by AI agent IVR replacement across phone and messaging 75%+ interactions contained Omnichannel customer service and sales ~99% faster query responses Sales knowledge retrieval and proposal drafting Revenue per chat +20-30% Residential sales and retention chat coaching
+4% RPC in A/B pilot Home internet chat sales agent assist 75%+ interactions contained Omnichannel customer service and sales ~99% faster query responses Sales knowledge retrieval and proposal drafting Revenue per chat +20-30% Residential sales and retention chat coaching 73% of troubleshooting cases resolved without officer Troubleshooting and roaming sign-ups via chat and voice
$150M annual OpEx savings Field technician guidance and NOC operations view
-60% NDA turnaround time Vendor risk review and NDA routing
First response 20 minutes to ~6 seconds Customer self-service across digital channels Approval time cut 85% Employee IT and HR support
First response 20 minutes to ~6 seconds Customer self-service across digital channels -60% NDA turnaround time Vendor risk review and NDA routing Approval time cut 85% Employee IT and HR support
98%+ faster first-pass review First-pass contract legal review Effort reduced 97-99% Risk statement generation and risk scoring -60% NDA turnaround time Vendor risk review and NDA routing
Effort reduced 97-99% Risk statement generation and risk scoring
Retail & e-commerce 30 cases 60% of WhatsApp inquiries resolved autonomously WhatsApp customer service and order status 35% order inquiry deflection Order status inquiries on brand websites 55% AI resolution for email Order status, returns and exchanges Email reply 7 hours to 18 seconds Holiday-peak voice and email support 48% resolution Buy, sell and trade customer support
70% reduction in weekly buyer update time Weekly buyer updates on open orders $35M from smarter trade spend Trade promotion planning and variance tracking 89% CSAT Store inquiries and phone product reservations >50% of inquiries resolved Always-on shopping assistance and support 280,000 chats in first 4 months Pre- and post-purchase shopping guidance
+233% onboarding speed Restaurant menu digitization for onboarding 75-80% decrease in extraction handling time Merchant menu onboarding from PDFs and photos Live in 15 days Daily inventory reorder and pricing actions 84% cheaper to run Item list extraction from raw documents Report in <35 min for ~$3 Market trend discovery and validation reports
60% no-touch invoice rate Expense invoice coding and approval -80% manual reconciliation hours Multi-system POS and bank reconciliation 80-90% automated before human review FP&A flash reporting and variance commentary $25.5M invalid deductions recovered annually Retailer deductions management 94% payments auto-applied Cash application and deduction coding
~500 POs/month managed by agents PO follow-up and carrier invoice entry 6 FTE freed (50% capacity) AP matching, receiving entry and PO creation $3.5M benefits in 2024 in ocean freight Freight and logistics sourcing events
70% reduction in weekly buyer update time Weekly buyer updates on open orders Live in 15 days Daily inventory reorder and pricing actions $4.9M value from stockout prevention Stockout prevention and delivery rescheduling 47% faster order resolution Incomplete order resolution for supply chain ~500 POs/month managed by agents PO follow-up and carrier invoice entry
38% time savings Candidate screening and interview scheduling
37% resolution rate Customer service and employee IT help
$35M from smarter trade spend Trade promotion planning and variance tracking Report in <35 min for ~$3 Market trend discovery and validation reports 9x ROI Product SKU data enrichment for search 38 active automation triggers Customer sentiment analysis and workflow automation 5M AI conversations Consumer brand advice across messaging channels
Healthcare 37 cases 19k hours saved annually Patient support with clinical routing 72% decrease in AHT for routine requests Appointments, refills and emergency call routing 45% calls fully resolved Inbound patient access call handling Intake days to 5-10 minutes Patient intake, eligibility checks and scheduling handoff 25,000+ HCP requests handled Medical information responses to HCP inquiries
74% call containment Patient intake triage and FAQs 100+ hours saved weekly Member plan FAQs and case status Abandonment 46%→2% Inbound call intake and warm handoff ~130% increase in attributed sales Pre-purchase buyer questions at launch
85% referrals completed autonomously Faxed referral and order entry 78% touchless registrations Pre-visit patient registration -90% order creation time DME order intake from faxed packets 75% reduction in time calculating bed capacity Bed capacity and nurse staffing management 90% reduction in clinical review time Medical record summaries for clinical review
Month-end close 30 days → 4 days Month-end close and invoice generation 300+ staff hours saved per month Claim status follow-up with payers -22% auth status work queue volume Prior authorization status checks Documents routed within 24 hours Healthcare document classification and EHR routing 25% efficiency improvement Revenue cycle work orchestration
$16M annual savings Provider contract term extraction and decisioning $50k+ invoice discrepancies identified per quarter Invoice reconciliation against supplier contracts
98%+ touchless GL coding Freight audit, GL coding and payments $3.1M savings identified Parcel invoice audit and fraud detection
40% L1 capacity freed Physician and employee IT and HR support -83% placement management time PACU patient flow and nurse staffing From 50 to 150 departments Nurse and staff scheduling
40% L1 capacity freed Physician and employee IT and HR support Configuration tasks up to 10x faster Platform configuration from plain-language requests Password-reset calls fell from 60% to 10% Employee IT support
25,000+ HCP requests handled Medical information responses to HCP inquiries 80% time savings Regulatory ruling analysis for reporting changes Policy update cycle 12 → <3 months Reimbursement policy research and drafting 25% efficiency improvement Donor eligibility determination $16M annual savings Provider contract term extraction and decisioning
80%+ claims handled by AI Medical claim form extraction and entry $100,000+/day prepayment savings identified Prepayment claims editing for payment integrity 71.4% task automation rate Voice self-service for disability claim tasks 8x faster claims processing Insurance coverage validation for new patients
200k+ cases/month with accelerated approval Prior authorization decisioning ~$5.4M additional annually Risk adjustment chart review before visits
Manufacturing 33 cases ~64% resolved without human Parts availability and order status calls 97% of support emails automated Shared support inbox email triage ~80% resolution rate Appliance troubleshooting chat and service booking 2-3x faster case resolution Field technician briefs, diagnostics and parts lookup 75% of inquiries resolved by AI Chat and email product support
280,000 chats in first 4 months Pre- and post-purchase shopping guidance 76% sales chats resolved first contact Sales chat, HR help and agent copilot $1M revenue from fully AI-handled conversations Window covering support across chat, email and voice Farmers reduced chemical usage by 70% Agronomic recommendations for farmers Lead response days to minutes Inbound lead engagement and qualification
97% of support emails automated Shared support inbox email triage 71% STP rate Customer purchase order capture into ERP 100-hour process automated CAD design validation for manufacturability Learning curve 3-6 months to few weeks Machine repair guidance for technicians 2-3x faster case resolution Field technician briefs, diagnostics and parts lookup
6% savings Freight invoice audit and BOL standardization 80-90% automated before human review FP&A flash reporting and variance commentary 13,500 hours saved AP invoice ingestion, GL coding and posting $25.5M invalid deductions recovered annually Retailer deductions management 71% STP rate Customer purchase order capture into ERP
125k events with zero human intervention Tail-spend RFx from demand to award 3.7x year-one ROI Requisition-to-sourcing workflow in Latin America 30% reduction in supply-driven stockouts Supplier PO commitment follow-up 21% average savings across sourcing projects Supplier document processing and sourcing 2,600+ POs/yr automated MRO purchase order creation and supplier follow-up
30% reduction in supply-driven stockouts Supplier PO commitment follow-up 6% savings Freight invoice audit and BOL standardization 21% average savings across sourcing projects Supplier document processing and sourcing 2,600+ POs/yr automated MRO purchase order creation and supplier follow-up $4.9M value from stockout prevention Stockout prevention and delivery rescheduling
70% HR efficiency increase HR shared services queries and onboarding -80% HR resolution time Employee HR helpdesk and transactions 76% sales chats resolved first contact Sales chat, HR help and agent copilot
74% automation rate Employee IT support assistant 88% autonomous resolution IT support for acquired-company onboarding MTTR down 40-50% Employee IT support assistant 5 agent ecosystems governed Product knowledge assistant for inquiries
98%+ faster first-pass review First-pass contract legal review 25% efficiency improvement Donor eligibility determination $180M+ spend negotiated Tail-spend negotiations and compliance checks
Lead response days to minutes Inbound lead engagement and qualification 5M AI conversations Consumer brand advice across messaging channels
Energy & utilities 17 cases 9.4/10 CSAT Technical service calls and technician dispatch 71% autonomous case resolution Billing and tariff FAQs and contract activation 1.1M AI conversations/month at peak WhatsApp customer service for water utility 70% automation rate Customer service AI agents on phone and chat 60% automation rate Digital customer service replacing voice support
Covers 1.3 million customer accounts Utility customer service workflows Four use cases live since May 2026 Customer calls for meter readings and payments
90% automation rate Supplier invoice data capture 84% no-touch invoice rate AP invoice coding and close ~200,000 calls/year handled Meter reading intake and payment adjustments 20,000+ invoice fields populated per month Vendor identification and invoice field entry Internal ticket volume -65% Resident billing support by chat and voice
80% of manual reviews eliminated Requisition policy compliance checks 20,000+ invoice fields populated per month Vendor identification and invoice field entry $100M of automated sourcing Tail-spend sourcing from RFQ to award 9x return on license Direct materials price and lead-time negotiation
9x return on license Direct materials price and lead-time negotiation
Live in <2 months Employee IT support resolution
80% of manual reviews eliminated Requisition policy compliance checks 60 legal-team hours saved/month New legislation monitoring and routing
Travel & hospitality 20 cases 80% customer inquiry resolution in chat Customer service chat for airline passengers 90% chats resolved without transfer Passenger FAQs and terminal wayfinding 800K conversations/month Passenger chat for reservations and refunds ~16M AI conversations per year Self-service rebooking and refunds during disruptions 15% of call volume fully resolved Phone FAQs and call routing
~60% conversion rate increase in 2 weeks Inbound signup lead onboarding outreach $200,000 savings across first three processes Crew hotel bookings and flight disruption handling Bookings per day +42% Booking sales agent assist and coaching Recipe onboarding 10 min → <1 min Recipe and menu plan data migration 70% chat containment Guest chat agent, agent assist and QA
$200,000 savings across first three processes Crew hotel bookings and flight disruption handling Recipe onboarding 10 min → <1 min Recipe and menu plan data migration 75% resolve rate Event attendee concierge ~300 delays avoided Maintenance delay and cancellation avoidance 187% ROI on labor cost savings Hotel call routing and guest requests
25% reduction in contact center call volume Franchise owner portal self-service Intake improved 96% Invoice intake, coding and PO matching 99% reduction in report development time Show margin reporting from siloed systems Average invoice processing 1.2 minutes Incoming invoice processing
Intake improved 96% Invoice intake, coding and PO matching $10M+ cost avoidance RFQ distribution and bid collection
95% guest satisfaction Phone reservations, loyalty and FAQs
Automation rate 0% → 57% Travel insurance claims adjudication
Real estate 15 cases 50% reduction in overheads Resident contact center inquiries +2-3% move-ins Tenant service and end-to-end unit rentals Internal ticket volume -65% Resident billing support by chat and voice -72% AHT Phone support for drivers at parking barriers 66% of qualified calls resolved Tenant phone service for repairs and rent
1.1M agentic workflows/month After-hours lead response and tour scheduling 30-40% productivity gain (target) Sales rep meeting prep and CRM updates Bookings per day +42% Booking sales agent assist and coaching +2-3% move-ins Tenant service and end-to-end unit rentals 94% of inquiries handled on first conversation Prospect inquiries and tour booking
-72% AHT Phone support for drivers at parking barriers 66% of qualified calls resolved Tenant phone service for repairs and rent Lease abstraction 6h-3 days → real time Lease abstraction from non-standard leases
84% automation rate Invoice data capture before 3-way match 47% straight through, 72% no-touch AP invoice coding and approval $20M annual savings Budget consolidation and forecasting across units Accuracy back to 90% (from 35%) Business rates demand and liability reconciliation Internal ticket volume -65% Resident billing support by chat and voice
47% more likely to request a tour Conversational home search
Public sector 17 cases 105% more residents assisted Driver license questions and eligibility checks -97% cost per interaction Non-emergency inquiries and case updates ~90% stay on line through resolution Timetable inquiries by phone Program start time: 28 days to 5 Patient referral outreach and enrollment 66% of qualified calls resolved Tenant phone service for repairs and rent
-97% cost per interaction Non-emergency inquiries and case updates 75% resolve rate Event attendee concierge Program start time: 28 days to 5 Patient referral outreach and enrollment 66% of qualified calls resolved Tenant phone service for repairs and rent RCA coverage <20% → >99% Production quality root-cause analysis
-85% invoice processing time PO and non-PO invoice processing -70.7% AP manual effort AP invoice and tonnage certificate processing
$10M+ cost avoidance RFQ distribution and bid collection
Up to 200x efficiency gain Supply shortage anticipation and response Weeks → <1 hour Shipyard material review
350+ production AI agents governed Governance of production AI agents 50% reduction in IT Tier 1 FTEs Tier 1 IT and HR support 5-7 hrs/week saved Recruiting pipeline tracking and reporting
350+ production AI agents governed Governance of production AI agents 50% reduction in IT Tier 1 FTEs Tier 1 IT and HR support 3,000+ hours saved annually IT helpdesk ticket handling
50% reduction in IT Tier 1 FTEs Tier 1 IT and HR support 3 days → 3 hours Intelligence disclosure form processing
Software & SaaS 35 cases +30% cases resolved per engineer per day Support case research across knowledge sources 48K emails resolved/month Email and web-form inquiry handling 76% of inquiries resolved without a human Customer support on the help site 63% of total volume automated Subscription, billing and account support 84% automation rate Multi-product customer support conversations
$3M influenced closed-won Inbound prospect qualification 2,300+ cases/yr processed without manual intervention Product cancellation processing ~60% conversion rate increase in 2 weeks Inbound signup lead onboarding outreach Recipe onboarding 10 min → <1 min Recipe and menu plan data migration 40% increase in lead capture Merchant inquiries and lead capture on website
150 employee interviews for $500 Employee interviews for AI-readiness audits 78% of tickets automated or outsourced Email support ticket handling Recipe onboarding 10 min → <1 min Recipe and menu plan data migration 82%+ of cases resolved by AI Technical support ticket resolution for B2B clients 65% inbound calls handled Inbound and outbound voice support for trades
2,300+ cases/yr processed without manual intervention Product cancellation processing 70% automation rate AP invoice processing and supplier matching 40% of all volume automated Billing questions and refund requests 70% resolved instantly with AI Driver and property owner chat support 87% of volume resolved without human Teacher support and refund pre-qualification
31.8% events fully autonomous Tactical sourcing events for indirect spend 15% average savings on contracts Contract price benchmarking and negotiation prep -60% NDA turnaround time Vendor risk review and NDA routing 1,500+ disruptions root-caused daily Supply chain disruption root-cause analysis -75% procurement cycle time Procurement sourcing events
1,500+ disruptions root-caused daily Supply chain disruption root-cause analysis
70% HR efficiency increase HR shared services queries and onboarding 9,500 cases autonomously resolved Employee IT and HR support in chat +32% deflection Multi-product support tagging and routing Resolution 56%→82% in under a year How-to product support ~80% automation Seasonal surge support for HR software
Hallucinated endpoint paths from 26% to <1% OpenAPI spec generation from API docs 52%+ of account unlocks handled autonomously New-hire account access and app provisioning 96% routing accuracy IT ticket triage, routing and resolution 5 days vs 2 years Legacy data warehouse migration 9,500 cases autonomously resolved Employee IT and HR support in chat
80% time savings Regulatory ruling analysis for reporting changes -60% NDA turnaround time Vendor risk review and NDA routing 69% automated resolution Chat and email customer support
Lead response days to minutes Inbound lead engagement and qualification
Media & entertainment 19 cases ~40,000 messages/day Player chatbot with safety classification 37,000 fan interactions in 12 days Festival-goer guide and schedule planning 233,000 conversations per season (expected) Fan game-day support and football ops insights ~80% deflection of peak-volume queries Peak-event player support +40% containment Ticket location and delivery support
+22% subscription sales via WhatsApp WhatsApp support and subscription upsell ~10% greater identity match accuracy Patron data unification and identity resolution $2.7M additional closed revenue Outreach to dormant warm leads Up to 3M automated calls/year Telephone ordering with cross-sell 65% of inquiries handled independently Phone ticket reservations and cancellations
80%+ recommendations actionable Daily story distribution recommendations 5,000-case backlog cleared in 3 weeks Journalist FAQs and media accreditation processing >85% categorization accuracy Ad-segment and product record classification Result described without a number Newsroom proofreading and early fact checks
64% case resolution rate Billing inquiries and account troubleshooting >90% of inquiries resolved without human intervention Tier 1 support, refunds and bug reporting
57% autonomous resolution Employee IT support in chat
80%+ recommendations actionable Daily story distribution recommendations 6K+ interactions first race Fan questions on technical regulations ~10% greater identity match accuracy Patron data unification and identity resolution $2.7M additional closed revenue Outreach to dormant warm leads 45% interactions resolved Payment questions and targeted promotions
Automotive 15 cases 95% book directly with AI agent Customer inquiries and warning-light outreach calls 30% reduction in agent workload Multilingual order and parts support 9 countries in 9 weeks Car-sale appointment scheduling calls 1 in 3 appointments booked by AI Branch inbound calls and service booking $163K annual cost savings Customer support conversations
95% book directly with AI agent Customer inquiries and warning-light outreach calls 9 countries in 9 weeks Car-sale appointment scheduling calls 1 in 3 appointments booked by AI Branch inbound calls and service booking 232 to 1,200 QA reviews Retention call summaries and telesales QA
100-hour process automated CAD design validation for manufacturability Learning curve 3-6 months to few weeks Machine repair guidance for technicians ~1,000 hours/month returned Outbound driver ETA and assignment calls 300k+ calls/month automated Loan confirmation, collection calls and call QA 9 countries in 9 weeks Car-sale appointment scheduling calls
6.09% transportation savings identified ($487,449) Freight invoice audit and payment 98% no-touch invoice approval Freight invoice audit and payment 175+ use cases, 11,000+ users Tariff exposure and manufacturing line balancing
6.09% transportation savings identified ($487,449) Freight invoice audit and payment 98% no-touch invoice approval Freight invoice audit and payment 175+ use cases, 11,000+ users Tariff exposure and manufacturing line balancing
300k+ calls/month automated Loan confirmation, collection calls and call QA $12M+ annual savings Loan servicing calls and compliance QA
300k+ calls/month automated Loan confirmation, collection calls and call QA $12M+ annual savings Loan servicing calls and compliance QA
93% cost reduction for loan origination Loan application income and fraud checks
Consumer services 21 cases 80% resolution (target) In-app member support questions Transfer rate 30%→8% in 6 weeks Customer care agent assist and quality management ~90% of requests resolved autonomously Customer service, onboarding and retention calls 20% autonomous resolution rate Smart-home device troubleshooting and self-service chat 65% instant resolutions Omnichannel technical support
~90% of requests resolved autonomously Customer service, onboarding and retention calls +3% install rate (5,400 new subscribers) Inbound sales coaching and post-sale surveys $2.37M additional annual revenue Cancellation-save and renewal calls 95% resolution Web chat for color matching and bookings $569k costs saved annually Account freezes, upgrades and studio pricing
+233% onboarding speed Restaurant menu digitization for onboarding 75-80% decrease in extraction handling time Merchant menu onboarding from PDFs and photos 65% inbound calls handled Inbound and outbound voice support for trades -72% AHT Phone support for drivers at parking barriers 77% automated resolution Rider refunds and stuck-ride support
-80% manual reconciliation hours Multi-system POS and bank reconciliation 4 hours → 4 minutes daily Vendor invoice coding to internal SKUs 70% resolved instantly with AI Driver and property owner chat support Doubled business, no added headcount Supplier communications and procurement document posting
$700k+ annual savings Vendor sourcing and order lifecycle management Doubled business, no added headcount Supplier communications and procurement document posting
Weeks-long problem fixed in five minutes Order and inventory tracking with shortage reallocation Doubled business, no added headcount Supplier communications and procurement document posting
+5% donations raised Conversational fundraiser creation
Professional services 26 cases 97% translation accuracy Real-time translation for multilingual customer service 30% reduction in agent call volumes 24/7 voice FAQs and call routing 1,000+ client engagements in first 24 hours Client tax and account questions in chat 68% conversations automatically resolved Routine member inquiries 150+ employees trained to build agents Service rep reply drafting and cross-sell
+20% meetings for active users Sales prospect research and meeting prep 28% faster end-to-end hiring Recruiter job orders, interviews and shortlists
Research 7-10 days → <1 day Outside-in due diligence research 70% faster delivery activities Consulting delivery planning, design and builds 150 employee interviews for $500 Employee interviews for AI-readiness audits Review 3-5 days → <6 hours Due diligence document review and Q&A 15 min to 60 sec per case Creditor data verification and income checks
78% of invoices autonomous Client AP invoice coding 80% decrease in yearly automation maintenance effort Invoice and remittance reconciliation Review 3-5 days → <6 hours Due diligence document review and Q&A 45 minutes, down from 9-12 days Vendor classification for bankruptcy filings -85% invoice processing time PO and non-PO invoice processing
45 minutes, down from 9-12 days Vendor classification for bankruptcy filings
1M+ interviews Candidate interviews and qualification 2x hire likelihood when screened Candidate prescreening after application 28% faster end-to-end hiring Recruiter job orders, interviews and shortlists 350+ production AI agents governed Governance of production AI agents 50% reduction in IT Tier 1 FTEs Tier 1 IT and HR support
350+ production AI agents governed Governance of production AI agents Configuration tasks up to 10x faster Platform configuration from plain-language requests 50% reduction in IT Tier 1 FTEs Tier 1 IT and HR support
15 min to 60 sec per case Creditor data verification and income checks 50% reduction in IT Tier 1 FTEs Tier 1 IT and HR support 9,500+ hours saved Claim denial and compliance document processing 69% automated resolution Chat and email customer support Result described without a number Private equity fundraising support
Report in <35 min for ~$3 Market trend discovery and validation reports $2.7M additional closed revenue Outreach to dormant warm leads
9,500+ hours saved Claim denial and compliance document processing
Education 9 cases 225K questions answered Learner service for orders, returns and logins 150+ conversations since launch Prospective learner inquiries and student support 85%+ questions answered instantly Learner support, refunds and cohort transfers 87% of volume resolved without human Teacher support and refund pre-qualification AI agent CSAT 4.8/5 Member chat support for adult learners
150+ conversations since launch Prospective learner inquiries and student support
-45% prior auth handling time Prior authorization packet assembly and submission 94.87% reduction in document screening time Admissions document screening and report extraction 4x students per coach Coach session prep and answer lookup
80% of invoices processed without intervention Centralized AP invoice processing and approvals 94.87% reduction in document screening time Admissions document screening and report extraction 85%+ questions answered instantly Learner support, refunds and cohort transfers 87% of volume resolved without human Teacher support and refund pre-qualification
AI agent CSAT 4.8/5 Member chat support for adult learners
Other 10 cases 97% autonomous resolution Agronomic coaching for smallholder farmers
~10% greater identity match accuracy Patron data unification and identity resolution 28x ROI Outbound reactivation of dormant accounts
97% autonomous resolution Agronomic coaching for smallholder farmers Result described without a number Missing child image matching and case management
$20M annual savings Budget consolidation and forecasting across units 13,500 hours saved AP invoice ingestion, GL coding and posting ~50% of invoices processed autonomously AP invoice processing with three-way matching ~500 POs/month managed by agents PO follow-up and carrier invoice entry
1,100+ POs/month managed autonomously Open PO follow-up and item master upkeep 80% of manual reviews eliminated Requisition policy compliance checks ~500 POs/month managed by agents PO follow-up and carrier invoice entry
1,100+ POs/month managed autonomously Open PO follow-up and item master upkeep ~500 POs/month managed by agents PO follow-up and carrier invoice entry
80% of manual reviews eliminated Requisition policy compliance checks
~10% greater identity match accuracy Patron data unification and identity resolution