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Logistics · US truckload brokers and 3PLs
Every load gets its own AI agent.
Your desk gets an AI team: carrier sales, track and trace, billing, claims. It works next to your TMS, on phone, text and WhatsApp. You approve every booking.
- TenderRate and lane read from the email
- Covered23 calls and texts, $1,780 within your max
- Carrier checkAuthority, insurance, contacts on record
- PickupDriver confirmed at 06:10
- In transitAppointment moved to 10:00, shipper told
- DeliveredPOD and detention with proof
- PaidInvoice checked against the rate con
You approved one thing: the booking.
A normal day on the desk
The same four questions, all day.
Who can cover it?
Thirty calls, a dozen voicemails, a pile of texts. Half the answers are "call me".
Is this carrier legit?
Two-month-old MC, a Gmail address, a phone not on the FMCSA record. Miss one check and it's double brokered.
Where's the truck?
The shipper calls you. You call the driver. No answer. You call dispatch.
Where's the POD?
Delivered Tuesday. POD shows up Friday, after three texts. The carrier already wants QuickPay.
The agent takes these off your desk. Your reps cover more loads with the same team and work the shippers and the loads that need them.
Live demo
Take a broker's seat for one morning in 2027.
Loads, carriers, cash and claims, with an AI team on the desk. A live simulation: nothing real is sent.
What the agent does, by team
From the tender to the payment.
Hand over one step or the whole load. Each one is a separate process you can start with.
Covering loads by phone, text and WhatsApp
Calls and texts your carriers at once and gets the rate within your max. The rep approves the booking.
See how it worksCarrier check before every tender
Authority, insurance, contact details against the FMCSA record and your do-not-use list.
See how it worksCheck calls and delays, without the calls
Check calls, appointment changes and delays. The shipper hears it from you first.
See how it worksPOD, detention and lumper with proof
POD the same day, accessorials documented, the carrier invoice checked against the rate con.
See how it worksOne coordinator above every load
One thread per load and one place to ask where all your trucks are.
See how it worksAll loads at once
One question. Every truck.
A coordinator sits above all your loads. Ask it what you'd ask your team at 7 a.m.
Where are all my trucks right now?
- 4127Dallas → Atlanta · arrives 09:40appt moved to 10:00
- 4125Houston → Memphisunloading
- 4122Laredo → Chicago · deliveredno POD yet
- 4119Fort Worth → Denveron time
- 4118Dallas → Phoenixon time
Two need you. 4127 is running late, and the shipper already knows. 4122 has no POD yet and the carrier wants QuickPay. Shall I chase the POD?
AI & Human
The agent does the chasing. Your reps make the calls that matter.
It never gets tired of follow-ups. Your people still run the desk.
Your limits
You set the max rate, the carriers and what needs your OK. The agent sticks to it.
Money needs your OK
Bookings, extra charges and payments come to you as one short question.
Every call is on the record
Every call, text and quote is saved on the load, with a recording or transcript.
It says what it is
It tells people it's AI working for your brokerage. Ask for a person and your rep takes over.
Your carriers stay yours
Only carriers you give it or approve. Your list, lanes and rates are never shown to anyone else.
It knows when to call you
An unhappy shipper, a claim, a carrier that doesn't check out: it brings you in. It doesn't guess.
Channels and languages
Phone, text or WhatsApp. Whatever your carriers pick up.
Most carriers pick up the phone. Many text. A lot of owner-operators live on WhatsApp, in their own language. You read it all in English.
"Make it 1,750 and it's yours."
Makes and takes calls. Recording and transcript saved.
can do 1780 all in, truck in Mesquite rn
Reads carrier shorthand. Answers like a person.
Tengo una caja seca libre en Dallas mañana
I have a dry van free in Dallas tomorrow.
bhaji truck kal savere khali aa, 1700 final
Brother, the truck is free tomorrow morning, 1,700 final.
Можу взяти, але 1900 і не менше
I can take it, but 1,900 and not less.
Listens, notes what matters, answers.
Russian, Hindi, Haitian Creole, Portuguese and more on request.
Demo
Watch one load run, start to finish.
Four minutes, no voice-over. Tender, calls, carrier check, a pickup-day no-show, a blowout near Shreveport, detention, payment.
Setup
We set it up with you. No IT project.
We talk
One call with you and your reps. We see how your desk runs today.
We take your lists
Carriers, lanes, rate history, onboarding rules, do-not-use list. A CSV is enough.
First loads, side by side
Real loads, next to your reps. You watch every step and correct it.
You decide how far to go
More lanes, more loads. Then tracking, documents and payments when you're ready.
Carriers keep using phone, text and WhatsApp. Nothing to install.
Your reps write in plain words. No training course.
Works next to your TMS. Connects to it when you need it.
Pricing
No subscription. You pay for loads in work.
A load is billed when the agent takes it into work. No licenses, no seats, no per-minute fees.
Price per load depends on volume and which steps you hand over. Send your lanes and we'll work it out.
What one load includes
One load, from the first call to the payment
- Carrier search, calls and rate negotiation
- Carrier check and signed rate confirmation
- Pickup-day checks and a backup truck
- Check calls, appointment changes and delay alerts
- Detention, POD and documents
- Invoice check before payment
- The coordinator across all your loads
Resources
Free tools for the brokerage desk.
Useful even without Retexa.
Fraud drill: seven messages, five minutes
Spot double brokering and identity theft before it costs you a load.
OpenWhat one load really earns you
A profit calculator for brokerages: margin, people, leaks.
OpenCarrier safety sheet
A free anti-fraud sheet to hand your carriers.
OpenTwelve security checklists for the desk
One page each: onboarding, payments, email, phones and more.
OpenBroker benchmarks 2026
Margins, volume per rep, people and where the money leaks.
OpenQuestions
What brokers ask us most
Do my carriers need to install anything?
No. They keep taking calls, texts and WhatsApp, same as today.
Does the agent tell people it's AI?
Yes. It says it's AI working for your brokerage, and hands over to your rep when asked.
How does it protect us from fraud and double brokering?
Every carrier, before booking: authority and insurance on FMCSA, contact details against the record, your do-not-use list. Anything off comes to you before the tender.
Are you a broker?
No. Retexa is software. You stay broker of record. The agent works under your name and your authority.
How do we start?
Send us last week's load. We show you how the agent would have run it, then set it up on your lanes.
Send us a load you covered last week.
Leave your phone. We call you back and run it with the agent.