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The console
One thread per load. One screen for the whole desk.
Each load has its own thread: what the AI agent did, every carrier call and text, what's waiting on you. On top sits the coordinator, for all your loads at once.
- 4127Dallas → Atlantaneeds youBook Gurpreet at $1,700?
- 4131El Paso → Phoenixneeds youOnly quote is over your max
- 4119Fort Worth → Denverat riskI-25 closed north of Raton
- 4125Houston → MemphisunloadingChecked in 08:52 · free time to 10:52
- 4122Laredo → Chicagono PODDriver asked for a new photo 11:02
- 4118Dallas → Phoenixon timePast Abilene · next check 15:00
- Lone Star Freight: $1,750 all-in, empty in Garland
- CR Express: $1,780 all-in, firm until 14:00
- Singh Bros: $1,700 all-in. Carrier check passed
- You agreed Andriy at $1,800 as the backup
- Waiting for Dave · follow-up call at 11:30
Gurpreet at $1,700 is the best fit: lowest rate, on time on all 9 of your loads. Book him and keep Andriy as the backup?
Sat sri akal Gurpreet ji. Dallas to Atlanta kal, dry van, 42,000 lb, pickup 7 ton 11. Truck khali hai?
Hello Gurpreet. Dallas to Atlanta tomorrow, dry van, 42,000 lb, pickup 7 to 11. Is a truck free?
bhaji truck kal savere khali aa, 1700 final
Brother, the truck is free tomorrow morning, 1,700 final.
Theek hai, main hune confirm karda haan.
OK, I'll confirm shortly.
You can write here yourself. The agent pauses while you're in the chat.
Example screen. Load, carrier and rep names are illustrative.
Inside a load thread
Everything about one load, in the order it happened.
Open 4127 for the first time and get it in thirty seconds: where it stands, who said what, what's waiting on you.
The agent's log
What it's doing right now sits on top. Earlier steps fold into one line. Every step has a time and a source.
Carrier chats, every channel
One chat per carrier. Calls with recording and transcript, texts, WhatsApp, voice notes. English under anything that isn't.
Questions waiting for you
Bookings, rates over target, extra charges, payments. Each one says what the agent suggests and why. One tap to answer.
Documents
Tender, rate con, carrier check, BOL, POD, receipts, invoices. All on the load they belong to.
Talk to it like a colleague
Type what you'd tell a new rep.
No forms, no settings screens. Write in the load thread like you'd talk across the desk. The agent does it, or asks if it's not sure.
- Change one load: skip a carrier, go higher for one truck
- Ask for something: "call the dock and ask if they can load at 6"
- Jump into any carrier chat. The agent pauses and picks up after you
skip TNT on this one, they were late twice last month
OK. TNT is off this load. Tony was waiting for a follow-up at 11:30, I've cancelled it.
if Gurpreet pushes back go to 1750, not more
Got it: up to $1,750 for Singh Bros only. Your max for everyone else stays $1,850.
and ask Lancaster if they can load at 6
Calling the Lancaster DC shipping office now. I'll write here when they answer.
Filters
Start the day with the loads that need a person.
Fourteen loads in work. Four filters show you which ones to look at.
Needs me
A booking to approve, a rate over target, an extra charge, a carrier asking for a person.
At risk
No truck close to pickup, a driver not answering, a breakdown, a closed road, an appointment that won't work.
In transit
Loaded and rolling. Last position, ETA against the appointment, next check call.
Waiting for POD
Delivered, not closed. POD missing, a retake requested, an invoice that doesn't match.
The coordinator
Ask about all your loads at once.
Pinned at the top. It reads every load in work and answers what you'd ask around the room.
- "What's still uncovered for tomorrow?"
- "Which trucks are delivering in Georgia today?"
- "Who fell off a load this month?"
- "What did we pay on Dallas to Atlanta last week?"
What's still uncovered for tomorrow?
- 4131El Paso → Phoenix · 6 quotes, lowest $1,420over max
- 4133San Antonio → Little Rock · 3 quotes innegotiating
- 4134Dallas → Oklahoma City · reeferjust tendered
4131 is the one to watch. Your max is $1,350 and the lowest quote is $1,420. Raise the max, or ask the shipper about a later pickup?
Not on personal phones
Your reps work in Retexa, not in their personal WhatsApp.
On a lot of desks, carrier chats live on reps' own phones. Here the whole team sees them.
The record stays with you
A rep leaves. Their carrier chats stay on the load, in your account.
Anyone can pick it up
A rep is out sick or a load runs past the shift. The next person opens the thread and sees everything.
Carriers reach the brokerage
Carriers message your brokerage, not a rep's cell. Nobody hands out a personal number to cover a load.
Disputes have proof
The carrier says the rate was $1,850. The call recording and the signed rate con are on the load.
Related
Keep reading
See your own loads in the console.
Send us a few loads from last week. We set them up so your reps see what their day would look like.