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Security and compliance
Your carriers and rates stay yours. Every call is on the record.
Who sees your data, who the agent calls, and what we never do.
Your data
Only your team sees your carriers, rates and shippers.
Your carrier list and rates are your business.
Only your team
Carriers, lanes, rates, shippers, load threads. Only people on your account.
Not shared with other customers
Another brokerage on Retexa never sees or uses them.
Not sold
We don't sell your data or your carriers' numbers.
Used to run your loads
To run your loads and show you what the agent did. Leave, and we delete it on request.
Access and audit trail
Every call, text and action is on the record.
One thread per load. Calls recorded and transcribed, texts translated, every action timed. Every approval shows who said yes.
- You add and remove the people on your account
- Every OK on bookings, extras and payments is saved on the load
- Anyone on your team sees what happened and why
- Call with Mike, Lone Star Freight · 1:48 · recording and transcript
- WhatsApp with Gurpreet · Punjabi, translated · $1,700 all-in
- Carrier check passed · FMCSA record, insurance, do-not-use list
- Booking approved by Jenna R. (rep)
- Rate con sent and signed
Where data is kept
Stored in the US.
Location
A US region.
Encryption
Encrypted in transit and at rest.
Sign-in
Single sign-on for your team, set up with you.
Calls and texts
Who the agent contacts, and how.
Only about your freight. No cold calls. No marketing.
Your carriers only
Your list, carriers you approve, and carriers who called on your load board post.
Registered business texting
10DLC registered messaging. Reply STOP and texts stop.
Recording with notice
The first sentence of every call says it is recorded. Some states need everyone's consent, so there are no exceptions.
It says it's AI
It says it's an AI agent working for your brokerage. In every language.
A person on request
Anyone asks for a person, your rep comes in.
Under your name
You stay broker of record. The agent works under your name, never as Retexa.
What we don't do
Things Retexa doesn't do.
- Show your carriers, rates or shippers to other companies.
- Sell your data, or use your carriers' numbers to market to them.
- Book a truck, agree an extra charge or approve a payment without your rep's OK.
- Pretend to be a person.
- Text anyone who replied STOP, or call and text lists of strangers.
- Act as a broker or carrier, or take loads in its own name.
This is how Retexa works, not legal advice. Your brokerage owns its compliance. We'll walk your counsel through how the agent handles calls and texts.
Related
Keep reading
Got security questions? Send them.
We answer in writing and show you the record of a real load.