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Terms of service

Retexa Inc.Draft, October 2026

Draft for legal review. Not in force.

These terms govern the use of Retexa by the business that signs an order form with us ("you", the "customer"). Retexa Inc. is a Delaware corporation ("Retexa", "we", "us"). If an order form or a separate signed agreement says something different, that document wins.

1. The service is software

Retexa provides software: an agent that, on your instructions, contacts carriers and others about your loads by phone, text message, WhatsApp and email, checks carrier records, tracks loads, collects documents and prepares items for your approval, plus a console where your team sees and directs that work.

2. Retexa is not a broker, carrier or freight forwarder

Retexa does not arrange transportation in its own name, does not hold itself out as a broker, carrier or freight forwarder, and does not take on any load. You remain the broker of record or the contracting party for every load. The agent acts under your name and authority, on your instructions.

3. Your responsibilities

  • Authority and licenses. You keep your own operating authority, bonds, insurance and licenses current.
  • Carrier selection. You decide which carriers may be used. The carrier check in the service helps you, but the decision to use a carrier is yours.
  • Rates and terms. You set the rates, limits and terms the agent works within.
  • Compliance. You are responsible for your own compliance with laws that apply to your business, including transportation, consumer protection, telemarketing, messaging and recording laws.
  • Your team. You are responsible for the people you give access to the service and for keeping sign-in details safe.

4. You approve bookings and payments

The service asks for your approval before it books a carrier, agrees a rate above your limit, accepts an extra charge or approves a payment. You are responsible for the approvals given through your account.

5. Acceptable use

You will use the service only to contact carriers, drivers, shippers, facilities and others you have a business relationship with, or who contacted you about your loads, and only about your own freight. You will not use the service:

  • for unsolicited marketing, unlawful telemarketing or to message people who have opted out;
  • to contact numbers you don't have a lawful basis to contact;
  • to mislead anyone about who they are dealing with, including by having the agent say it is a person;
  • for anything unlawful, fraudulent or harmful, including double brokering or identity theft;
  • to interfere with the service, test its security without our written permission, or copy it.

We may suspend use that breaks these rules or puts others at risk, and will tell you why.

6. AI output

The agent uses AI. Its calls, messages, transcripts, translations, summaries and document checks may contain errors. You review its work and its questions before approving anything, and you remain responsible for the decisions you make using it.

7. Fees

You pay a fee per load in work, as set out in your order form. A load is in work when the agent takes it into work. There are no seat or license fees unless your order form says otherwise. Invoices are payable within the period set out in the order form. Fees do not include taxes, which you pay where applicable.

8. Confidentiality

Each party will keep the other's confidential information private and use it only for the purposes of this agreement. Your carrier lists, rates, shipper information and load data are your confidential information.

9. Your data

You own the data you put into the service and the records created for your loads. You give us permission to use it to provide, support and secure the service for you. We do not show your data to other customers and we do not sell it. Our privacy policy explains how we handle personal information. When the agreement ends, we delete or return your data as set out in your order form.

10. Our property

Retexa owns the service, the software and everything we build. You may use it during your subscription under these terms. If you send us feedback, we may use it without owing you anything.

11. Term and ending

The agreement runs for the term in your order form. Either party may end it if the other seriously breaks these terms and doesn't fix the problem within 30 days of notice. You pay for loads in work up to the end date.

12. Warranties

We will provide the service with reasonable skill and care. Apart from that, the service is provided "as is", and we do not promise that it will be uninterrupted or error free, or that it will find a carrier for every load.

13. Limitation of liability

To the extent the law allows, neither party is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Each party's total liability under the agreement is limited to the fees paid or payable by you in the twelve months before the claim. These limits do not apply to your payment obligations or to breaches of the acceptable use section.

Retexa is not responsible for loss or damage to cargo, delays in transportation, or the acts of carriers, drivers, shippers or facilities.

14. Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. The courts located in Delaware have exclusive jurisdiction over disputes under these terms.

15. Changes

We may update these terms. If a change affects you materially, we will tell you in advance. Changes do not apply to a current order form term unless you agree.

16. Contact

Questions about these terms: legal@retexa.ai placeholder

Retexa Inc., Delaware, USA. Mailing address to be added. placeholder