+22%more customers completing KYC
Measured in production against the period before launchto confirm.
Before
What wasn't working
Applicants opened an account online, stopped at the document step and never came back. The team had no time to chase each one, and the core banking system only showed them as incomplete.
What the agent does
- Every morning the agent pulls applications stuck at a document step from the core banking system.
- It messages the customer, says which document is missing and takes it as a photo in the same chat.
- It checks the document is readable and complete, then writes it back to the application.
- Anything unusual, like a mismatched name, goes to an officer with the full history attached.
Related
More cases
Retail chain, Central Asia to confirm
Returns prepared before a person opens the ticket
−30%time to process a return
The agent collects the order, photos and reason, checks the return policy and hands the rep a ready decision.
Read the caseMobile operator, Central Asia to confirm
The right roaming package when the phone lands abroad
+10%roaming package activation
When a subscriber registers on a foreign network, the agent offers a package for that country and activates it through billing.
Read the caseHave a process like this?
Tell us what it is and what systems it runs on. An engineer calls you back.