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For 3PLs and managed transportation
Your shipper sees on-time freight. Not the calls behind it.
Contract freight, dozens of carriers. Each load gets its own AI agent: tender acceptance, appointments, shipper updates, the POD packet.
Your team owns the shipper and approves the money.
How does Northfield look for tomorrow?
- 5210Lancaster → McDonough · tender acceptedappt set
- 5211Lancaster → Memphis · primary rejectedbackup accepted
- 5212Lancaster → Little Rockawaiting acceptance
- 5214Lancaster → Tulsa · appt requestedwaiting on the DC
All four have a truck except 5212. The primary carrier hasn't answered and the cutoff is 15:00. Go to the next carrier in the routing guide now?
The job
Contract freight is a promise to a shipper.
Covered at the contract rate, on the appointment, billed clean. Behind every load, a pile of follow-ups.
Tenders that sit
The primary carrier doesn't answer. By the time someone notices, the backup is booked elsewhere.
Appointments
Every DC has its own portal, email or phone line. Every late truck means rebooking the slot.
The shipper hears it last
A delay goes driver to dispatcher to your team to the shipper. Hours late.
Billing waits on paper
Detention without times, lumper without a receipt, no POD. The shipper invoice sits.
Before pickup
Every load has a truck and an appointment.
Tender acceptance and backups
No tender sits unanswered.
The agent tenders to the primary on your routing guide and follows up by phone, text or WhatsApp until it gets a yes or no.
Rejected or past cutoff? It goes to the next carrier on the guide at the agreed rate and tells you.
- Anything above the contract rate comes to you first
- Carrier check before every tender, including backups
- Tender sent to Delta Plains Freight, primary on this lane
- No answer. Called dispatch: no truck tomorrow, rejected
- Tender sent to Bayou Line Carriers, first backup, contract rate
- Accepted. Authority and insurance checked. Rate con signed
Covered at the contract rate. Account manager notified.
Appointment management
Appointments booked and moved without phone tag.
The agent books pickup and delivery appointments by email or phone, the way each facility takes them.
- Confirmation number saved on the load
- Late truck: new slot asked for before the old one is missed, shipper told
From: receiving@tulsa-dc.example · 11:20
Confirmed for Thursday 06:00, door assigned on arrival. Confirmation 44812. Please have the driver check in 30 minutes early.
- Saved confirmation 44812 on load 5214
- Sent the time and check-in note to the driver
On the road and after delivery
The shipper hears it from you first. The invoice goes out clean.
Proactive updates
Updates go to the shipper before they ask.
The agent reads the tracking link, makes check calls and listens to driver voice notes. ETA changes, the shipper hears it: an email per load, a daily summary, or both.
- Your brokerage's name on every update
- Your account manager reviews the wording once, at setup
To: logistics@northfield-foods.example · 14:16
Truck stopped for a tire repair near Shreveport, LA. Rolling again. New arrival 09:40. Delivery appointment moved to 10:00 with the McDonough DC, confirmation on file.
Sent 2 minutes after the driver's voice note
Accessorial control
Every extra charge has proof, or it doesn't get paid.
Check-in and check-out times logged. Lumper receipt asked for at the dock. Charges checked against the contract.
Each detention, lumper or TONU comes to you with proof, for your OK: what you pay the carrier and what you bill the shipper.
- Timestamps from check calls and tracking
- Charges outside the contract flagged
POD packets for billing
One packet per load, ready to invoice.
Signed POD, BOL, lumper receipts, detention times and rate con, checked against each other and packed the way your shipper's AP wants. Carrier invoice checked against the rate con before payment.
- Shortages, damage and seal mismatches flagged at the dock
- Payments only after your OK
- PODSigned, 22 pallets, no exceptionschecked
- BOLSeal number matches the PODchecked
- Lumper receipt$180.00, signed by the DCchecked
- Rate confirmationMatches the carrier invoicechecked
All loads
Every load, every carrier, one place to ask.
The coordinator sits above every load. Ask by shipper, lane or day. Walk into the weekly review with the facts.
Which Northfield loads this week still have no POD?
- 5188Lancaster → Memphis · delivered Tuedriver asked twice
- 5193Lancaster → Tulsa · delivered Wedcarrier says tonight
Two of 31 Northfield loads this week. Want me to call both carriers' dispatch now?
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Pick one shipper account. We'll run it with you.
Send us a week of loads from one contract customer. We'll show you how the agent would have run them.