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For freight brokerages
More loads, same desk. No new rep every time volume grows.
For brokerages of about 5 to 50 people, where every rep covers, tracks and does paperwork.
Each load gets its own AI agent for the calling and chasing. Your reps approve the money.
Fort Worth, TX → Oklahoma City, OK · 53' reefer · pickup 10:00. Your rep is off until Monday.
- Driver texted: reefer unit down, can't make pickup
- Called 5 reefer carriers from your list who run this lane
- Ray · Red River Reefer: $1,150, empty in Arlington
- Authority, insurance and contact details check out
Ray can make the 10:00 pickup at $1,150, inside your $1,250 max. Book him and tell the shipper?
The on-call rep approved from the phone at 06:40.
The desk today
Small team, every job at once.
One rep posts the load, calls carriers, chases the POD and answers the shipper. Fine until volume goes up.
Three jobs per rep
Covering tomorrow, check calls on today, PODs from last week. Whatever rings loudest gets done.
Nights and weekends
A truck falls off at 6 a.m. Saturday. Someone's phone rings. Or nobody's does, and the shipper finds out first.
Spot freight spikes
A shipper drops ten extra loads on a Thursday. You say no, or the team skips check calls to cover them.
Carrier fraud
New MCs, spoofed emails, double brokering. When the desk is rushed, the carrier check is what gets cut.
Hiring a rep for every new shipper is slow and expensive. The agent takes the calling and chasing. Your reps run more loads and spend the day on shippers.
Where to start
What to hand over first.
Start with what eats the most phone time and carries the least risk. Add steps as you trust it.
Check calls and PODs
Drivers asked where they are, delays flagged, POD the same day. Rates and booking don't change.
Covering your regular lanes
Your own carriers on your weekly lanes. Best firm rate within your max. You book.
After-hours and weekends
Fall-off, late truck, a carrier calling back on Sunday. The agent works it and asks the on-call rep one question.
Carrier check and billing
Authority, insurance and contacts before every tender. Detention, lumper and the invoice checked against the rate con.
Rates, extra charges and payments always need a rep's OK.
The agent works only with carriers you give it or approve.
Step into any load and take over.
A rep's day
Same rep, different day.
One rep's day, once the agent runs the follow-ups.
| When | Today | With the agent |
|---|---|---|
| 7:00 | Calls every driver picking up this morning. | Reads the pickup report: drivers confirmed last night, one backup truck on hold. |
| 9:00 | Posts tomorrow's loads and starts dialing. | Forwards tenders, sets a max per load. The agent calls and texts. The rep talks to a shipper about next month. |
| 11:00 | Shipper calls: where's the truck? Rep calls the driver, then the shipper. | The shipper already has the new arrival time. Same note on the load. |
| 14:00 | Texts three carriers for last week's PODs. | Approves two bookings and one detention charge. One tap each, proof attached. |
| 17:30 | Lists tonight's check calls and hopes the phone stays quiet. | Asks the coordinator "what needs me tomorrow?" and goes home. Night check calls run on their own. |
Example only. Your desk sets which steps the agent runs and what needs a rep's OK.
Setup for a small team
A CSV and a call. No IT project.
No IT person, no new TMS. We set it up from the lists you already keep.
Your lists, as they are
Carriers, lanes, rate history, onboarding rules, do-not-use list. A CSV is enough.
First loads side by side
The agent runs real loads next to your reps. You see every call and text and correct it in plain words.
Next to your TMS
Keep entering loads like today. When you want, we connect the agent to your TMS.
Nothing for carriers to install
Carriers keep taking calls, texts and WhatsApp. Your brokerage's name is on every message.
Larger brokerage? Start with one desk or one lane: most after-hours work, or most check calls. Expand when your managers like what they see.
Related
Keep reading
Send us a load you covered last week.
We'll show you how the agent would have run it with your carriers.