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Phone, text, WhatsApp
Carriers answer where they always do. In their own language.
The AI agent calls, texts and WhatsApps carriers and drivers, whichever they pick up. English, Spanish, Punjabi, Ukrainian and more. You read it all in English. Carriers install nothing.
Three channels
Phone first. Then text and WhatsApp.
Rates get agreed on the phone. Check calls get answered by text. Lots of owner-operators run on WhatsApp. The agent uses whatever each carrier answers.
Phone calls
Calls out, calls back, every call on the record.
It calls carriers to cover loads and drivers for check calls, and picks up when they call back. Every call is recorded, transcribed and saved on the load.
- Says it is an AI agent and the call is recorded, in the first sentence
- Reads back rate, pickup time and truck before hanging up
- Texts the agreed terms after the call
Alright, seventeen-fifty, I'll send you the truck number tonight.
Let me read that back: $1,750 all-in, Lancaster pickup tomorrow 7 to 11, truck empty in Garland. Correct?
That's it.
Text sent to Mike after the call with the agreed terms
Text messages
Business texting, done by the rules.
Registered business messaging, not a rep's phone. A carrier replies STOP, the agent stops and notes it. No texts to carriers you didn't give it. No blasts.
- Short, plain messages, the way a dispatcher writes
- BOL, POD and receipt photos read as they arrive
- A STOP holds on every load, not just this one
Morning Terrence, Bluebonnet Logistics on load 4125. Still good for the 7:00 at the Houston DC?
ya 20 out
loaded. seal 7731045
photo · BOL, 1 page
Got it, BOL is readable and the seal matches. Safe trip to Memphis.
For the carriers who live on WhatsApp.
Lots of small fleets and immigrant-owned carriers quote, dispatch and send paperwork on WhatsApp. The agent works them there, from a business account in your brokerage's name.
- For carriers who prefer it, or write you there first
- Rate cons sent as documents in the chat
Андрію, ставка 1 800 підтверджена. Надсилаю rate con для підпису.
Andriy, the $1,800 rate is confirmed. Sending the rate con for signature.
RateCon_4127_AVTrucking.pdf
document · 2 pages
Підписав. Водій Луїс, трак 32
Signed. Driver Luis, truck 32.
Languages
The carrier writes in their language. You read English.
The agent answers in the carrier's language. You see the original with English under it, and write back in English.
Ya cargué, el sello es 0429917
Loaded, the seal is 0429917.
detention di gall karo, 3 ghante ho gaye dock te
Talk about detention, it's been 3 hours at the dock.
Могу забрать завтра утром, 1750 всё включено
I can pick up tomorrow morning, 1,750 all-in.
Mwen ka pran l demen maten, men se 1800
I can take it tomorrow morning, but it's 1,800.
Tenho um caminhão vazio em Houston, posso carregar hoje à tarde
I have an empty truck in Houston, I can load this afternoon.
Gaadi kal subah Dallas mein khaali hogi
The truck will be empty in Dallas tomorrow morning.
English, Spanish, Punjabi, Ukrainian, Russian, Hindi, Haitian Creole, Portuguese, more on request. Calls too, with transcript and translation on the load.
Voice notes
A 40-second voice note from the cab, turned into three facts.
Drivers send voice notes because they're driving. The agent transcribes, translates, pulls out what matters and answers.
Road noise and accents are normal. Not sure of a number? It asks again.
- Transcript and translation saved with the audio
Oye, ya salí de Shreveport, la llanta quedó bien. Voy a parar en Meridian a dormir, mañana salgo como a las cuatro…
Hey, I left Shreveport, the tire is fine. I'll stop in Meridian to sleep, I leave tomorrow around four…
Carrier shorthand
It reads the way carriers actually write.
| The carrier writes | The agent understands |
|---|---|
| 1780 AI | $1,780 all-in |
| MT in Mesquite rn, dh 20 | Empty in Mesquite now, 20 miles deadhead to pickup |
| can PU tmrw after 9 | Can pick up tomorrow after 09:00. Checked against the appointment |
| pls send RC to dispatch | Wants the rate con. Sent only to the email on record |
| on my 10, ETA 1430 | On a 10-hour break, ETA 14:30. Don't call the driver |
| still at receiver, no door | Waiting at delivery. Detention clock checked |
| TONU? | Asking about TONU pay. Goes to your rep |
Straight with carriers
It says it's AI. A person is one sentence away.
It says up front it's AI working for your brokerage, under your name. Ask for a person, get your rep.
It introduces itself
Every new conversation: who it is, which brokerage it works for.
A person on request
"Let me talk to someone" goes to your rep, with the conversation so far.
Nothing to install
Carriers keep their phone, texts and WhatsApp. No app, no portal, no login.
Wait, am I talking to a computer?
Yes, I'm AI, working for Bluebonnet Logistics. I can give you the load details and take your rate, or have Sarah from our desk call you back. Which do you prefer?
Have her call me.
Sent to Sarah with the call so far · Dave waiting for a call back
Related
Keep reading
Tell us which languages your carriers speak.
Send us a few real carrier messages, messy ones too. We'll show you how the agent reads and answers them.